Call us at +34 968 15 16 26 or write us an email through Whastapp or email on comunicacion@donbernardino.es . We will answer you as soon as possible. Thank you!

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Frequent questions

Please read this list of frequently asked questions in case it might help:

What is the return policy?

Only returns will be accepted in case of defect of the product. You have a period of seven working days, from the date of delivery of the order, to return it (according to Art.44 of Law 7/1996 of January 15 of Retail Trade Regulation modified by Law 47/2002, of Decembre 19th). The direct expenses of the return, unless the reason is attributable to Sucesores de Bernardino Muñoz S.A, shall be borne by the customer. To make the return the product must be in perfect condition, with its original seal and packaging. If, in fact, the product is defective, Sucesores de Bernardino Muñoz S.A will be responsible for resending the new product and in conditions, without the customer having to pay any additional expenses. Or you will be paid the amount on the same card you used.

What is the shipping cost?

The shipping cost is free on all purchases from € 50 in Spain.

What payment methods can I use?

Payment by credit card, bank transfer, PayPal and cash on delivery.

When will my order arrive?

We are committed to making your order arrive in a maximum of 48/72 working hours.

Is it safe to buy in this store?

The information of orders and transactions is encrypted through a system of maximum security online.

What happens once my order is placed?

We received your order and we notified you. We go to prepared and previously sent notice to leave when before your home.

Do you send an invoice?

Of course. Fill in the billing information, notify us of your invoice request and we will send you the same in .pdf format


968 15 16 26 / comunicacion@donbernardino.es / C/Sánchez Picazo s/n. RM-12, 30332 Balsapintada, Murcia. Spain

    5 star review  Lo probé hace años y ya no compro otro. Esta en su punto de sal, muy bien curado y con gran aroma.

    thumb Rosa Canovas

    5 star review  Precio-calidad inmejorable, calidad de servicio, entrega puntual en su venta online. ¡Todos los días al pasar junto al jamón comprado no puedo contener las ganas de comérmelo! ¡De diez!

    thumb Emilio Vidarte

    5 star review  Jamoneros de verdad

    thumb Roberto Lorente Ruíz